I certainly am in no position to disagree with Bustin's opinion as a dealer (I'm guessing from your post that you are a dealer) but I do disagree with other parts of the assessment of Genuine, and wanted to post some comments.
First I'm not at all trying to start any kind of Buddy v. Honda/Yamaha war or anything- I just think that some of the above comments are off base. And yes, I do own a Buddy, which I bought after lots of research and looking around.
Parts delays definitely seem to be an issue. I haven't dealt with it firsthand yet, but no question they need a better system. However, Aprilia for example has the same parts delays (admitted to by two dealers I talked to when I bought my scooter as well as numerous opinions on the internet) yet they are a great company with great scooters. The other scoot I considered heavily was a Mojito and I steered away partly because the parts delays (according to what research I was able to do as an average consumer) seemed to be worse. And while no, it's not all about being quicker and handling better, it's also not all about parts/service.
That referenced thread on modernbuddy is definitely an extreme case, as the OP of the thread even points out. Quoting from the thread:
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""you're the victim of the most unlikely chain of parts failures"
IMHO, I really think that is the case. It all appears to be different problems all stacked up on top of each other.
Of course I am dissapointed is this particular bike, but as for my dealer:
They have been great with the purchase, parts and service. I have full confidence in them. I have owned alotta bikes, and East Side Scooters has been one of the best motorcycle dealer/service relationships I have ever had. At this point I see no reason to deal directly with Genuine. I am completely satisfied with my dealer. If at any point I felt the dealer did anything wrong, I would give them the chance to fix and/or explain it before I went to genuine.
FYI:
Out of all the 60ish buddies my dealer sold this year, I by far have the worst problems. "
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The Buddy isn't an entirely new scoot- it's been the PGO Bubu (major deductions for the dumbest names in the world of scooters!) for quite some time. While there are a few threads on modernbuddy like the one referenced that seem to indicate a "common problem" (oil filter tightening is another) there's hardly enough on there to point to any kind of epidemic problem with Buddys, and obviously the rules of internet messageboards (those with issues post more because those without any don't need to search for help) apply. There's just as many threads about Buddys with some serious miles on them with little/no problems- check out
http://www.peacescooter.com to read about a three-month, 11,000 mile trip on a Buddy.
I think the comment about "reasonable initial quality especially for the ChinaScoot class" is off as well. If we're only talking initial quality, the Buddy performs much more than reasonably. That one review on
justgottascoot.com that everyone always references (where the reviewer rates the Buddy above the Vino in most every category) would seem to indicate performance higher than "reasonable for a ChinaScoot." I'm learning that everyone has a different opinion on even how to define "performance" on a scooter- some want comfort, some want quickness, etc. I think the Buddy is very easy to ride, gets me through horrendous traffic every day with power to maneuver around, and so in my opinion its performance is excellent.
Most all of the dealers I read about on Modernbuddy (including my own) are excited about the line and although absolutely there is a problem in the parts deployment area, dealers are supporting them really well (again, read the whole thread on modernbuddy).
I'm also curious about the comment that everything about Genuine suggests they are trying to sell as many scoots as possible and that's it. The history of Genuine/Scooterworks would seem to suggest otherwise. I think more than anything they show growing pains of a new company who has sold a lot of scoots, has a lot of satisfied customers, and as you said, has (rightfully so) a long way to go before having the smooth operation of a long-time company like Honda or Yamaha. I just can't see that Philip McCaleb would ruin his reputation by selling a bunch of scoots and then bailing on them. It's not like he just entered the industry.
Once again, this post isn't meant to be inflammatory. I hope it's been a reasonable and intelligent rebuttal from one who is admittedly new to scooter world but not new to researching companies, etc. And Bustin, I'm not discounting your experience with dealer reps etc. I'm sure you see tons of dealer reps and your gut feelings and impressions are valid. But lumping the Buddy into the "ChinaScoot" class, etc. is off. I live in South Florida, the capital of the true ChinaScoot class. The crap I saw around here and that I see on the streets every day is a whole other (third) world from Genuine Scooters and the Buddy.